Testimonials

Dean was an enormous help to me when I suffered post-traumatic stress and anxiety after the difficult birth of my baby 2 years ago.  So much more than simply having ‘someone to listen’, he taught me coping mechanisms and calming techniques, and really explained why I was feeling the way I was.  His qualifications in psychology and understanding of the way the brain works were obvious to me in the help he gave me, and I really feel like he helped me to re-wire my brain and think positively.  I'd recommend him to anyone who wants to make positive changes in their life.

Sarah, Fashion Consultant

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Like a lot of guys getting back into dating after a long term relationship, I found the process confusing, nerve-wracking and sometimes surprisingly difficult.  Dean was able to listen sympathetically, identify where I was going wrong and set out some positive steps to get me back on the right path.  Thanks to his guidance and advice, I was able to work through a number of 'road blocks'.  My dating life these days is far smoother and relationships are much calmer and more rewarding.  Dean has given me a wonderful gift which is also paying dividends in other areas too, helping me to improve the quality of my life overall, thank you Dean.

Paul, Senior Procurement Specialist

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Dean is always there to listen without judgement and has the ability to ask questions in such a way that he guides my thoughts to their own conclusions without me even realising.

 

Alice, Senior Government Official

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Whilst at a low point in my life, I met with Dean. Straight away he was great at creating a relaxed and positive atmosphere which enabled and encouraged me to feel that I could talk freely and in confidence about how I was feeling mentally and emotionally, and about who or what I believed to be the cause.  Dean helped me to reassess and re-evaluate many aspects and events relating to my past, while focusing more strongly on many positive aspects I was currently unable to or unwilling to recognise.  In this way, he has helped me to manage the changes in my life in a more positive and healthy way.  I would not hesitate to recommend Dean to family, friends or colleagues.

Katherine, Adult Education Teacher

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Dean was very perceptive in his advice and able to easily analyse situations. He was able to quickly build rapport and make us feel comfortable and like we had a safe space to share.

Phillip, Project Manager

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Particularly relevant was the time taken discussing the ‘overnight manager’ – really useful for those who have been promoted from within the group.

David, Team Leader

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Dean is personable and is good at recognising what individuals are good at/not so good at - this allows him to work 1-2-1 with someone whilst advising the group at the same time – I learnt a lot whilst he did this.

Samantha, Team Leader

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We found the advice given on ‘difficult’ conversations helpful.

Owen, Team Leader

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Group feedback from Victim Support

  • It was helpful to hear specific difficult situations being discussed, and it’s clear that Dean is very good at understanding people's personalities and how to get the best out of them

 

  • I thought the training was really helpful in giving scenarios to practice for difficult conversations – I felt that discussing actual scenarios and good courses of action for each scenario was a much more helpful way of talking about difficult conversations than talking about it all in theory

 

  • I think roleplaying these situations was helpful and needed, but I felt a bit conscious doing them with the rest of the room watching – I would have been more comfortable doing it in pairs/groups etc. rather than individually in front of the rest of the team

 

  • The concentration on actual incidents / themes that were used for role-play were extremely useful as they were very specific to the business itself, and the situations we frequently deal with in the NCC

 

  • Learning together, and feeling the benefit of experience of all the senior members was great – very rarely we have the opportunity to do this in a confidential environment

 

  • Good to have such a light-hearted session – good to be able to see the humour in what is sometimes quite a difficult topic

 

  • Dean is clearly very experienced in some quite diverse fields, and is quickly able to answer questions with situations and people he has been involved in, which gives a good deal of weight to his suggested solutions

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